Alexandria Lane

Serve as primary contact for service-related activities using tools and conversational techniques to capture relevant information, determine the nature and scope of customers’ needs, and identify solutions

Lead team for procedure review initiative to ensure accuracy, quality, and completeness of process documentation; provided key metrics to leadership

As technology Subject Matter Expert (SME), assess issues as either user-driven or technology-driven; interface with technology team to resolve representative and donor technology issues; created report to analyze trends in ticket generation

Work on a variety of projects spanning multiple business units including data management and BAT testing new applications and systems

Team SME for Escalations, Pooled Income Fund, and Grants

Train and mentor new hires and verify access to relevant applications

Conduct daily audits of team transactions

Helped organize first and second annual Triangle Vegfests, planning logistics of the festival, and providing on-site management at the event in 2014

Created website, including selecting WordPress widgets and assessing for compatibility

Recruited vendors/sponsors, targeting small businesses and national corporations

Created business analysis report to be distributed to prospective vendors and sponsors

Processed purchases and returns, working to ensure customer satisfaction and loyalty

Entered data for inventory management and sales tracking

Led daily trainings for volunteers; helped design curriculum for youth volunteers

Maintained online pet rehoming board using basic html and written communication skills

Used Raiser’s Edge and Blackbaud software to manage volunteer information and to communicate with volunteers and the public

Provided administrative, bookkeeping and operational support to the executive director

Performed studies and analyses as assigned, including in support of creation of sister clinic

Provided final edits on publicly released documents; edited and provided follow-up on grants

Assisted with surgery prep and recovery

Led and participated in animal rescue missions into radiation evacuation zones in Fukushima, Japan

Established protocols for cleaning facilities and for providing preventative care for shelter animals, including the standardization of vaccination

Administered preventative and emergency veterinary care to rescued animals

Created databases to document animal care, including oversight of adoptive and foster homes

Created website, including selecting WordPress widgets and assessing for compatibility

Prepped for and assisted in surgeries

Interviewed clients for patient histories and concerns

Assisted veterinarians with patient exams and procedures

Performed laboratory work on urine, blood, feces, skin scrapings, and other biological samples

Cleaned and maintained laboratory equipment

Oversaw dramatic expansion of group’s membership; email listserv grew from 400 to 1100

Organized significantly expanded calendar of animal welfare and animal rights events

Provided on-campus training to 300 volunteers facilitating expanded student participation at local animal shelter

Created new partnerships with a variety of community organizations

Oversaw group’s publicity efforts, including promoting core message through newspaper op-eds and creating a group website

Led ad hoc committee that successfully convinced Carolina Dining Services to switch from caged to cage-free eggs for omelets in all dining halls

Oversaw extensive fundraising efforts, including for partner organizations